FAQ

I have tried other planning software. How is CloudPlanner different?

We have tried lots of other planning software. CloudPlanner was created due to the frustration we experienced with other software that was either very basic, or too advanced and expensive for our needs (such as Microsoft Project). CloudPlanner is a powerful, business level planner made for your small business, but also simple and cost effective so that you will actually use it.

I use a daily calendaring system such as Outlook and track my projects that way. Why do I need another software program?

CloudPlanner is not a daily appointment calendaring system such as Outlook. It is not meant to replace your daily appointment planner. It is a long term project planning tool that will let you immediately ‘visualize’ where you need to be in each project. Is your business centered around day to day meetings or is it really centered around multiple projects? Most of the meetings and appointments you attend relate to a project. Why not track your projects like you should with a separate project planner. If you use the right tool for the job of project planning, you will see how easy it is to stay ahead of deadlines and on track with your projects!

I work with several people on my projects. Will we all be able to use CloudPlanner at the same time?

Yes. In fact you could allow your co-workers to access a main account with tracking for all your projects, or you can open a CloudPlanner account for each project or event and allow only those individuals working on that project to access the account. If you maintain a separate account for each project, you can then set up multiple levels of sub-projects. The program is very flexible and will fit your needs.

Is there product support offered for the program, and if so in what form?

Support is offered in several forms. Each monthly plan comes with telephone support as well as support via email. Also, the program has many help videos and a User Guide that can be accessed online through the program. Finally, if the monthly telephone support is exhausted for your account, you may purchase additional hours of telephone support for a nominal charge. The program is simple to use and extensive support should not be necessary, but is available.

What if I am not satisfied?

If you are not 100% satisfied that CloudPlanner makes you more organized and on track with all your long term projects and events, simply cancel the month to month subscription. It is that easy; there is no long term yearly commitment.

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